I signed up for an account on the platform and won several hundred Sweepstakes Coins. I knew that the maximum I could redeem was $50 after meeting a high playthrough requirement. When I tried to redeem my winnings, I was told I needed to make a minimum deposit of $15 in cryptocurrency to access my prize and meet KYC requirements. I made the deposit via my crypto wallet, but when I logged back in, I found out that both my winnings and deposit were locked until KYC was completed. The support representative was unhelpful when I inquired about starting the KYC process. I couldn't find a way to upload my identification, which seemed very odd. I’m left waiting for my funds while feeling uneasy about the whole situation.
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