Bad customer service.After multiple blunders by Orchard Orthodontics which were no mistakes of mine or my childs, we received appalling customer service from a member of staff who could not grasp the situation. After many phone calls to first advise the errors made of replacement retainers that I'd paid for, a callback, and sending a complaint in writing (the complaints procedure on the website is not adhered to by staff either) followed by further phone calls - all a waste of my time and energy and were still insistent I paid more money for the missing retainer to be posted and wasted more time to go into the practice twisting it so they were 'seen to give good service'. I am usually a calm person but after over a week of phone calls this member of staff managed to enrage me. We will not be returning to Orchard Orthodontics nor will we be recommending them. They should change their slogan "WE GO THE EXTRA MILE TO MAKE YOU SMILE" Definitely not! This person needs retraining as they are damaging the business. Avoid.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a specialist orthodontic clinic, led by award-winning orthodontist Dr Kalim Sadiq. We offer advanced teeth straightening treatments, including Invisalign®, lingual braces, ceramic braces, and the Damon™ system. Recognised as one of Europe’s top 1% Invisalign providers, we are committed to delivering exceptional orthodontic care, tailored treatment plans, and consistently outstanding results for patients of all ages. In addition to specialist orthodontics, our East Croydon clinic also features highly experienced cosmetic dentist Dr Sejil, who provides expert composite bonding, general dentistry, and a full range of aesthetic dental treatments.See more
