organicdeliverycompany.co.uk

Your response is totally inaccurate.

To clarify your response: it was inaccurate, which unfortunately does not surprise me.Why would I pay to test your produce for high nitrate levels or pesticide contamination, then pay again to have those results analysed, only to send them back to you? That responsibility lies entirely with your company. You should be carrying out continuous quality and safety checks—not relying on customers to do your job for you. You mention being a member of the Soil Association, but that alone does not guarantee the standards you seem to assume it does.High nitrate levels are not a mystery. They are commonly caused by over‑fertilisation and excessive pesticide use—issues that fall squarely within your control. Your reply suggests little understanding of how such contamination occurs.You also claim to have emailed me, yet I received nothing at all. Not a single message. You failed to dispatch my order, but had no issue taking payment and holding onto it. If your company is so desperate to keep £31, then by all means—keep it. The fact remains that I paid for my order six days ago, and no refund has appeared in my account.Since January alone, I have placed at least four orders with you: 11 January, 17 January, 6 February, and 21 February. To be told I am “not a loyal customer” is frankly insulting. Many of my Trustpilot reviews have been positive, and when they are not, they are honest—because people deserve the truth. If companies deliver substandard food, poor service, or behave unprofessionally, customers have every right to warn others.As for involving my legal team, that option remains open. I have more than enough evidence to pursue this further if necessary. Fortunately for me, I have far more important things to focus on than educating you and your management about crop contamination—both in the UK and globally.

Date of experience: Feb 26, 2026