I was eyeing the Neuron 3500X ready-to-ship system (RTS 9010073) with the RTX 5090 and Ryzen 9 9950X3D, but had a couple quick questions before ordering during the holiday sale.
Hopped into live chat this morning and got connected with Bryant almost instantly. He was awesome—super polite, knowledgeable, and answered everything clearly without any sales pressure:
Confirmed RTS units are brand new (not pre-owned), pre-built for that super-fast 1-3 day shipping.
Explained that I can't customize them before shipping (they're preset), but adding more RAM/storage after arrival is totally fine.
Let me know the current sale pricing doesn't have a firm end date, but usually changes at the start of a new month.
The whole chat was quick, helpful, and left me feeling great about pulling the trigger on the order. Big thanks to Bryant for the excellent service and the Happy Holidays wishes!
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