They fulfilled their promise. Initially, my friends and I were doubtful when we applied, but after a year of discussions with the original landlord, they managed to secure a refund for a large portion of the original claim. The process took some time, which is understandable, and they ultimately achieved a fair result for us. The only downside was the lack of communication during the process. For most of the year, I received no updates despite my attempts to reach out via email and phone. However, once an agreement was reached, they contacted me and finalized everything properly. Overall, despite the communication issues, they delivered the promised outcome.
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