I still haven't received my results after paying $165. I contacted the support team a week ago, and they assured me I would have them by the 5th. When I followed up yesterday, they simply apologized and said there was no solution. I informed them that I would be reaching out to the relevant consumer protection agency and the store that sells their services. They seemed indifferent, which feels like standard behavior for them. I regret choosing this service without checking reviews, assuming it would be reliable coming from a pet store. In the past, I've received results within two weeks from other companies. You send the swabs to a location in Melbourne while I'm in Brisbane. They indicate it takes 2-3 weeks to start processing after they receive them. This raises suspicions that they might be delaying the process to push back their guarantee (which states that if there are no results after 28 days, a refund is possible) or that the swabs are being sent overseas.
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