DO NOT PURCHASE THIS PRODUCT. I’m writing this review, in an effort to save someone else the aggravation, esp when already stressed B/C you have an injured dog & are trying to help it get better non surgically. If you are considering this product (Cruciate Care Knee Brace), please read this review, and go to the BBB website & read all the negative claims before buying.After purchase, I received a shipping confirmation within AN HOUR of ordering it, but when I had issues with it once my dog started wearing it, it was a nightmare to get a hold of customer service. When I finally did, I spoke with Elizabeth, the owner and developer. They like to take payment but they do not like to help fix problems or offer refunds. They state that they will not refund a product with hair on it, so when you first get it you are to put a shirt over your dog and socks on its legs until you are sure the brace fits, or you may receive a reduced refund or none at all. I followed the rules and insured a proper fit. The brace “fit” appropriately so I put it directly on my dog, but after she wore it for about a day, it became clear, that whenever my dog would lay down, the brace would slip down and literally hang up on the ankle of her injured leg. (See Picture Attached) When she would try to get up, the brace took her leg out at the ankle putting strain on the knee area. The brace is dangerous, esp for a dog who already has a CCL or stifle area injury. (I'll mention too that they throw it in your face that you agreed to and signed the return terms, as if that is their magic words to not be liable for anything.)I tried twice to contact the company via their online contact form, with pictures of the fit as well as how it looked when it slipped off and never heard anything. Then I tried calling (a little upset by now) and was told they “NEVER have problems with the online form" and I now needed to send the pictures again to another email. When I did, Elizabeth emailed me back, said it seems as though a custom fit brace would be better and I was to mail their brace back. See emails attached. (Another thing I will point out is it states on their contact form: "Note: If you receive a message that your email has been rejected as spam, please try using an alternate email address. The best method for contacting us is by using our contact form below. If you continue to have your email blocked as spam, please contact us by phone." I have NEVER in my life seen this on a contact form, and it made me think that they must have had problems somewhere to put this in writing..... but “they NEVER have had a problem receiving contact forms”....A few days after mailing it back, I had to contact them to see if they received it and I was told that I would receive NO REFUND at all because of the dog hair and that the elastic was frayed. Again, the issue wasn’t with the fit, I handled that procedure as stated in the instructions, it was a DESIGN FLAW in the product that would never have shown up until after the dog wore it for a time, and NO ONE would have left the brace on their dog over top socks and a shirt for days - completely unrealistic. Also, by them saying the "elastic was frayed" on a brace my dog wore no more than two days is only another testimony to the overall quality of the produce. Don’t buy this product, it is a nightmare and dangerous! They eventually refunded me $30 (of the total fee of $262). I deserved a full refund. I’ll also comment that shipping initially cost $27 and I paid $9.45 to return it, as per instructions, and then they did not listen to me when I said I did not want it mailed back to me, so I could “Donate it….” (Its dangerous, why would I?), and THEY PAID POSTAGE AGAIN to send it back to me (if you’re are counting, it was shipped 3 times.) The business is managed terribly and there is a lot of wasted money being spent, but no refunds made when the issue isn’t due to customer use/error. DO NOT PURCHASE!
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Ortho Dog adjustable braces and wraps provide leg, hip, wrist, and knee support to dogs suffering from torn ACLs, hip dysplasia, limping, and more. Ask your vet if orthopedic support is right for your pup.
