This review focuses solely on my service experience, as the chair arrived with defects and could not be assembled. I ordered a chair online with premium delivery on a Thursday, and it arrived two weeks later. The delivery team immediately identified a manufacturing issue: both arm units were missing the necessary wiring. I have called and emailed multiple times in the past week without receiving any written updates or clear next steps. The only feedback has been verbal assurances without any follow-up. For a high-end product costing thousands, this level of service is far from acceptable. The lack of proactive communication and accountability has been extremely frustrating.
Claim your business profile now and gain access to all features and respond to customer reviews.
Osaki Canada, a top distributor of electric massage chairs in Canada, offers high-quality products at prices below national retail rates. We import and distribute directly to consumers, ensuring superior customer service in sales and maintenance. Our priority is your relaxation and satisfaction, helping you enjoy a more active lifestyle. Partnering with the world's leading manufacturers, we deliver exceptional health and cost-effective massage and relaxation products.See more
