This review focuses solely on my service experience, as the chair I received was defective and could not be assembled. I placed an order for a chair online with premium delivery on a Thursday, and it arrived two weeks later. The delivery team quickly identified a manufacturing issue: both arm units lacked the necessary wiring to connect to the chair. Therefore, assembly was impossible. In the past 8 days, I have reached out 4 times by phone and 4 times via email seeking updates. Unfortunately, I haven't received a single written timeline, estimated arrival, or clear next steps. The only replies have been verbal reassurances without any follow-up. I have had to initiate every communication on my own. Considering the high cost of this product, the service quality has been far from satisfactory. The absence of proactive communication and accountability has been incredibly frustrating.
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Osaki Canada, a top distributor of electric massage chairs in Canada, offers high-quality products at prices below national retail rates. We import and distribute directly to consumers, ensuring superior customer service in sales and maintenance. Our priority is your relaxation and satisfaction, helping you enjoy a more active lifestyle. Partnering with the world's leading manufacturers, we deliver exceptional health and cost-effective massage and relaxation products.See more
