On Sept 16, 2020 I ordered five PECO Wagons from Osborns, which immediately took my money via PayPal. Having received no further information, on Oct 1, I requested the status of my order and received a response that they "were looking into it." On Oct 22, I had received no follow-up so I inquired again and was told that Peco had been backlogged and they are "chasing the wagons for me." On Dec 7, I had heard nothing, so inquired again. Having heard nothing on Dec 14, I filed a dispute with PayPal. I finally received a response from Osborns via PayPal on Dec 18 that they were waiting for one wagon and could ship the remaining four wagons and credit me for the 5th. I said that was acceptable and I received the credit for one wagon. After a month I had not received the four remaining wagons or any further communication, so I contacted them again. After no response for a week (it has now been six weeks since Osborns said they would ship the four wagons), I have disputed the remaining balance on my charge card. Since Osborns had given me a partial credit on PayPal, no further dispute can be filed. So beware...do not accept a partial settlement on PayPal as if Osborns does not deliver, you cannot dispute the transaction again on PayPal.
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