Osbornes are basically a very decent model railway trader to deal with. They have some very good products, in particular their own brand of laser cut n gauge buildings and wagons. Yes they are not always good at communication or answering emails and I can understand why people get upset with their website, when items are shown as available when they are out of stock or not ready. The golden rule, particularly when it is a birthday or Christmas gift is to phone them first to check availability. It might take a few tries to get hold of them, but Michael is always helpful and will advise the current situation regarding the items wanted. Most orders usually arrive with in a couple of days of ordering, once I have spoken to him.
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