I previously ordered the Märklin 29100 Regional train LINT from Fruugo.co.uk and received it in a few days. The concept seemed good to run without track power under the xmas tree for my grand children. With an arduino nano I controlled two sets of points by IR. The Marklin 36101 seemed a good addition. It was unavailable in Uk initially but on 10/11/17 many online suppliers showed it in stock including Osborns. I ordered it paying through Paypal with my credit card. Big mistake number one, I did not check them out first. Big mistake number two - trusting that a contract is a contract.Waited a week after the auto receipt and emailed when they might send the item. They replied that they would contact Marklin UK. Over the ensuing weeks total silence to my escalating emails. Now struggling to get Paypal to sort it out…..Every day’s a learning day!Postscript - after contacting Paypal and raising a case finally an email from Osborns stating their previous emails had not reached me and that the model was on its way! Arrived 6/12/17. If an item is not in stock it should be advertised as on order and better communication could have eased this situation. An experience I shall not repeat.
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