While Osborn's Models doesn't always respond, or respond in a timely manner, I have found that they eventually deliver. I had ordered a DMU in January 2021, but it was out of stock. While it took several tries, and Osborns said they attempted to get additional units fitted with DCC sound to meet my requirements, I eventually received a replacement for my order that was acutally slightly better than my initial request. They're not fast all the time (several orders have arrived in just a few days or a week or two) but they have eventually done as requested.
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