Placed an order in May, automated response. Waited 2 weeks, no news so I sent a friendly email asking for status. No reply after a week, so sent a less friendly email. Received an apologetic reply saying the item would be in stock "in a few days". I asked them to refund my payment if it is not shipped within a week. Two more weeks passed without a word from them. Contacted Paypal, who immediately escalated to a claim and I was refunded within a few days.If you read this and you are tossing up between Osborns and Hattons, it's a no-brainer. Hattons have been absolutely superb with all my orders (yes, they get plenty now, that would have gone to Osborns...)Why some people run online shops when they can't provide the products or the service is beyond me.
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