I placed an order in early December 2014 and received a confirmation of order. Payment was immediately taken from my PayPal account. I followed up by email a week later as I hadn't heard any more and they replied two days later to say they'd check up on it. Several days later, I followed up again, to be told that although the payment had been taken "automatically" they were waiting for one of the items and they were processing the order as quickly as possible. This was the last communication I received from Osborns. I emailed them again several times over the following month, but with no response, so in January I raised a dispute with PayPal for non-delivery. I tried to message Osborns twice again via PayPal's resolution centre. There was no response, so in early February I escalated the dispute to a claim and PayPal attempted to contact Osborns. PayPal appeared not to get a response either, so eventually, in mid-February, PayPal found in my favour and refunded my money. Either this company has gone out of business, or they just don't want my business!
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