At the start of November, I purchased a child carrier for a Christmas gift. It remained unopened until Christmas. I was told at the store that it didn't come with a rain cover, leading me to order one separately. Upon opening the carrier, I found a rain cover included. I contacted customer service about returning the additional cover and received a prompt, polite reply stating that a refund was issued and I could keep the cover. I was impressed with the quick resolution without any hassle.
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Buy Osprey Packs from the official European site. Performance backpacks & rucksacks for outdoor adventure. Free delivery on orders over £75.
