We were generally underwhelmed by our experience with OSS. 1. Cost: We had an in-home quote, after which we trimmed down to reduce volume, incl. children’s play kitchen and entire cupboard worth of linen as well as tools etc. Despite reduction efforts, the final cost and volume was exactly the same as our original quotation, despite their guarantee that they would only charge for final collected volume. We also felt little effort had been made by packers to minimise volume (examples incl. entire boxes for empty wooden cube shelves, massive TV box for 2 small heaters). 2. Time: 5.5 months door-to-door, more than two months in Melbourne waiting to be shipped. At one stage we were told it was due to leave at the beginning of May, and when we followed up after that date we were told it would be yet another 5 weeks before departure. They make no promises but should be more transparent with estimates. It took 24 weeks, double the 9-13 estimate. 3. Carelessness packing: Non-removable castor wheels were snapped off two heaters to fit them in (oversized) box. Dresses packed in the bottom of a clothing box with random photo frames, candles, wooden boxes thrown on top. Leather hand bags folded and squashed, picture frames misshapen, and books bent with spines warped, covers folded over. All only evident after arrival as of course we obviously didn’t supervise packing. A large frame individually packed also broke (these things are bound to happen) but it left us further out of pocket as not worth insurance claim. On the positive side, we found response and communication was always good and the kitchen items were really well packed - 0 breakages with a lot of small fragile items.
Claim your business profile now and gain access to all features and respond to customer reviews.
OSS is a Moving Company Specialising in International Moving and Relocation.
Our membership of all major International moving industry associations is your guarantee of reliability and quality assurance when moving overseas.
Since 1969, OSS World Wide Movers have provided complete global door to door moving services.
That’s over 50 years of specialist international moving, and over 200,000 international moves.See more
