ossworldwidemovers.com

If you want a stress free move, I would look elsewhere.

I had a deeply disappointing experience with OSS Worldwide Movers, and I feel compelled to share my frustration, especially regarding their lack of after-sales service and communication.Although OSS initially offered packing services for my belongings, the majority of my items were not packed at all. Instead, the cartons I had packed myself were opened, with some crumpled butcher's paper placed on top and then re-taped. This lack of attention to detail was shocking, and it felt like they were cutting corners in a way that impacted the safety of my possessions.When I raised concerns with the Brisbane branch, I was met with an unprofessional attitude from the branch manager. There was no sense of responsibility or concern for the services that had been promised but not delivered. The manager's communication was not only dismissive but also conveyed a complete lack of interest in resolving the issues at hand. It was incredibly frustrating.Unpacking was another part of the contract, but this service was never provided. OSS's excuse was that my belongings were not being delivered to a home, so they don’t typically unpack anything. However, they couldn’t point to any part of the contract that mentioned this limitation. It was a flimsy excuse and added insult to injury.As for the packing itself, it was shockingly inadequate. Many delicate and antique items were poorly packed, resulting in substantial damage to them during transit. I had trusted them with these items because they advertised superior care and attention to detail, but the reality was far from that. When I attempted to claim compensation through their insurance, OSS refused to pay the excess, despite their responsibility to ensure the safe transport of my goods.Additionally, I was hit with unexpected charges for MPI inspection. OSS claimed that the New Zealand agent (NZ Movers) needed to add costs to cover their expenses for delivery into NZ. However, when I contacted MPI directly, I was told that the fees they were charging me were far higher than what MPI had actually charged them. This was yet another example of unnecessary upcharges.In short, my experience with OSS Worldwide Movers was extremely negative. The extra charges, the mishandling of my possessions, and the terrible treatment from their staff have left me regretting choosing them for my move. I would strongly advise anyone considering using this company in the future to be wary. There’s a significant risk of extra charges, mistreatment of your belongings, and poor customer service that could leave you in a stressful and costly situation.Just an update. I've had to claim insurance and have been told that QBE will be handling my claim however will not give me any contact details for who I can talk to at QBE. OSS said in the email they are no longer handling my claim but will not provide any contact details for anyone at QBE.This is a reply to OSS response to my review today 12 June 2025.Your response is inaccurate and misleading to the consumer. You were contracted to repack all of my boxes, which you did not. Opening boxes I had packed and merely putting a small amount of butcher paper on top is not repacking. As you are well aware, more than a lantern was damaged. There were multiple items of which I sent you photos of. On arrival into Akld my partner received the goods and no offer to unpack or remove any of the packaging was given. Clearly items unable to be unpacked in a container was not required but the larger items of furniture and other outdoor items wrapped, were not unwrapped or packaging removed. Do not let this company fool you with their response and argument. They have failed outrageously to deliver what was promised. The behaviours of their staff towards me were terrible, because I dared you complain and hold them accountable. Do not use this company unless you want a stressful, terrible and expensive experience.

Date of experience: Feb 04, 2025