Below is a complaint I sent to OSS over a year ago, but this has been ongoing since 2016! They lost and/or stole over $52,000 USD worth of my wife's belongings and want to pay out $9,000 AUD of it. How a 3 seater couch weighing over 450 kg is lost is beyond me. I have also attached pictures of some of the broken/damaged items. It appears while the items were in storage (Oss provided the storage and packed and moved everything), rodents got into her belongings. Thousands of dollars in clothes ruined. Obviously these aren't all of the items (the most valuable are missing entirely).Please, if you care about your belongings, if pictures of family members that are no longer on this earth matter to you, if gifts from those family members matter to you, DO NOT use this company.They may have positive reviews here and there, but do you really want to be the one where they drop the ball and never make you whole again? Do you want to lose some of the most important memories in your life which can never be replaced? After seeing what these people have done to my wife, I wouldn't wish it on anyone."It would be easier if I could forward the original correspondence. My wife hired OSS World Wide Movers back in 2016. They held her property in storage until 2018. In 2018 we called for it to be delivered to Tampa, FL USA. Upon delivery there were several large items missing, countless damaged items, and items that were never accounted for on the packing list. The 3 seater couch and coffee table alone were worth over $15,000. My wife has a hard time discussing our issues with OSS due to the trauma of all of her personal items damaged or missing (picture albums of family members that are no long around being key).We have spent time discussing with OSS an insurance claim since 2018, but most recently I have been trying to handle it on her behalf due to the stress caused. Currently the items in question total to over $52,000 USD (this doesn't include priceless items that we haven't put a price tag on at this time, we would like to avoid litigation due to the distance at the moment). OSS has offered a total of AU9200, which doesn't even cover the coffee table that is somehow just missing, not even damaged.We have tried to settle this out of court between us and OSS; however, it has been over 1 year since they last responded and we need resolution on this matter so we can move on with our lives.I have offered to accept less than half of our items' value to end this; which is $20,000 USD."
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OSS is a Moving Company Specialising in International Moving and Relocation.
Our membership of all major International moving industry associations is your guarantee of reliability and quality assurance when moving overseas.
Since 1969, OSS World Wide Movers have provided complete global door to door moving services.
That’s over 50 years of specialist international moving, and over 200,000 international moves.See more
