otrium.com

3.6
3.6 Based on 301 reviews

...

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Aaron
I finally got my refund; overall a very good service.

I finally got my refund. Was a little worried as I had waited nearly a month for even an update on my return but after contacting support via their contact form, Aline expedited my case and I was refunded within 2 days, the correct amount. They did say Christmas returns would take longer so I guess they were a little more inundated than anticipated in the new year!Anyway, I'm overall happy with their service, they obviously are a legitimate business and you can get some great deals. After ordering, the clothes were received here in the UK within the advertised timeframe and were as described. They were of good quality and genuine (returned items were only due to being unliked by the gift recipient). I would use again.

4
Date of experience: Jan 22, 2026

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