Everything was fine for almost two years of my orders. But now it's a disaster. There is no customer service at all. Disable your AI Oliver, because it is useless. In the end, I waited for my return label for several weeks. Now I have been waiting for a refund for the returned items for 21 days. I am forced to write letters to the service every day, every day I have to deal with your AI, which you obviously do not know how to work with. It is useless and does not solve the problem. Each time I am forced to waste time and write the same thing to different emails and through your website, which, by the way, has also become extremely crooked. Your AI does not switch me to a human, at my request. It simply does nothing, just sends automatic responses, automatically closing the ticket, and then it also asks to "rate the quality of the service". Ridiculous! It was and remains a nightmare. Your service has slid to -100 over the past six months. I think you should seriously think about your management processes, because dropping your rating and getting dozens of negative reviews in such a short time is downright powerful.Good luck!
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