US Customer Service number disconnects repeatedly after "Welcome to Otrium."False Advertising of promo.Bought several items during their 20% off promo, they had a technical glitch on their end and I couldn't apply the promo. No big deal, I thought, I will call them and apply the promo discount to my order they way every other online company does! A week and 6 emails later, they said No Way, even though it was their technology that failed, they won't apply the promo. They don't care about the customer experience at all. Really awful experience. They offered me 25% off a future order which is worthless since you can't apply the discount to items that are already discounted. Nightmare.
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