I am extremely disappointed with my recent experience with Otrium. It is disheartening to see a company rely on AI-generated communications, particularly when the information provided is inaccurate. I find it unacceptable that I am still awaiting a refund for a purchase made on September 25th. I sincerely hope this matter is resolved promptly, although my confidence in a timely resolution is limited. Order#OUK-152218.
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