Update:Unfortunately had to knock off stars from my initial review, due to a change in their policies.I haven’t noticed, but they charge now a staggering £6.50 for returns which is much, much more than any other company out there.Very misleading as when asking for a return you get the option to return with free pickup from Hermes, which is obviously not correct as you twill then be charged £6.50 for return.For an item which is a bargain at £18, knocking off £6.50 for return is completely exaggerated. I saw Otrium’s reply to other negative reviews from people who are upset about this, and I’m sorry, but I highly disagree. There are so many fashion companies out there, all in the same boat as you are Otrium, and none of them charge such a fee for return, which many here agree is ridiculous. Honestly, I got a big unpleasant surprise from my last refund email. (My original review: I ordered some clothing on Otrium. All clothing are excellent quality and arrived really quickly - even earlier than expected! Most items were perfect fit, just as the sizing should be and I am extremely happy.I had to return a few items as they were too small or big, they have free returns (also with option of home pickup via Hermes which is fantastic) and the refund was quick.Thank you!)
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