I placed an order (OBE-285853) on 19 January 2026 and did not receive any e-mails from Otrium, including the order confirmation. I double-checked my e-mail address in my account, and it was correct, so the issue was not on my side.Later, I wanted to return some items and completed the online return process, but again received no e-mails, return documents, or a return shipping label. I submitted the online contact form, but still got no response.Only after posting a review on Trustpilot did the Otrium team respond, and after resubmitting the form, I finally received the return label.The issue was eventually resolved, but communication was very slow and seems like a recurring problem, which can be frustrating for customers.Kind regards,Oleksandr Maslovskyi
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