I went through the process of signing up with ottonova and it was very smooth.Ottonova support always reacted very quickly on all my questions and requests. It is really valuable for me that all this can be solved my chatting / sending emails, you get response very quickly and you don't have to guess whether mails are being monitored or not.All steps of the process were organised by ottonova and no efforts were required from my side.I hope the service will stay at the same level once I start using ottonova services :)
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