Ottonova's customer service is exceptional! The name of my representative was Aspen, and she is fantastic. Very responsive and competent! I've never dealt with an insurance company this customer-friendly in my entire life.I am an American expat who moved to Hamburg on a Family Reunification visa. The visa process is quite confusing, particularly as it relates to health insurance requirements. The Hamburg immigration office required me to obtain a signature from the private health insurance company proving their compliance with Annex 6 (a specific provision in German law). Several German private health insurers claimed that they were in compliance with Annex 6, but in fact most of them are not. I can assure you that Ottonova is, and their team will work tirelessly to ensure that all your health insurance needs are taken care of. They definitely helped make my move across the world much less stressful!
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