Just to make your life easier, and put things in perspective. I have uploaded documents for a refund on 7th Oct, 23 Oct, and 28 Oct, and today is 6th of December, no updates, no response on refund. When I ask Ottonova for help they say it will take time, how much time, who knows? Imagine you are a student in Germany, and then you stuck with Ottonova. It’s unimaginable :(
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