Everything was perfect in the past. The app is easy and nice, it even had a section telling you when you should plan some essential and insured doctor check-ups. The app is still greatly designed, but this feature is removed. Their online chat used to have people responding within minutes. Now it takes about a day or two.And to the most important part - I am waiting for almost a month for one reimbursement. I am waiting for 16 days now for some other ones. This really distorts my cashflow planning, and regardless, this is the most important element of the service - which makes the whole service now *NOT WORTH IT*
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Entdecke Deutschlands erste Krankenversicherung, die so digital ist wie du. Online abschließen, App runterladen und Premium-Leistungen genießen.
