ottonova was the only private insurance I had while living in Germany, so I can't make comparisons with others.Yes, monthly rates are expensive (and prices kept increasing over the last two years), but they've always been extremely efficient and helpful with me. The application process has been very meticulous, but I would expect nothing less from a private insurance. To me, the fact that they take into account every health-related matter when screening future patients is a good indicator of a solid insurance — I personally don't find it discriminatory.Customer service via chat is completely in English and assistants usually answer quickly and proactively. They book appointments for you trying to meet all your requirements, and provide you with complete and clear info every time. Also, my expenses have always been approved and refunded quickly, within a few days, and 100% digital via their brand new app. I never had bad surprises and whenever I had doubts, they kindly clarified everything immediately.My experience with ottonova has been very positive. In case I relocate back to Germany in the future, I'd choose them again for sure.Thank you and keep up the good work! 👍
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Entdecke Deutschlands erste Krankenversicherung, die so digital ist wie du. Online abschließen, App runterladen und Premium-Leistungen genießen.
