I recently applied for private health insurance with Ottonova, and during the application process, I was asked if I have done any therapy in the past ten years. I said yes, I had seen a therapist on my own regard in the past ten years to help me deal with a relative’s death. Someone died and I was feeling a bit sad, so I looked for a bit or help on how to deal with it. I didn’t (and I still don’t) have any mental illness or disorder. I just decided to deal with it in a more professional way than “just being sad”. However, I was shocked and disappointed to find out that my application was rejected solely based on this fact.Having this question as a “yes or no” situation shows how Ottonova doesn’t know how to treat its customers as people and just treat them as numbers. I wouldn’t be surprised if you end in need of important medical attention in the future and they reject you because “you didn’t look like it during the interview”. Edit:The worst thing is that they don’t even care about reading. Just look at the reply, I stated that I did therapy, not that I need (and I explained this to the spokesperson) and they are still replying that they can not accept me because I “need therapy”. I broke my arm once in the past? Are you going to assume that I will be constantly breaking it too?
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