+ Very convenient app and the Concierge service- Feels quite expensive (cheaper than Huk-Coburg, but still over €650 per month for a family of two. But maybe all health insurance plans are as expensive in Germany, I don’t know. And we are very far from using all of the money we are paying)I wish they automated further the whole payment process. After every visit to a doctor, you need to wait for a few months before the bill arrives. Then you have to make a bank transfer (and manually enter the doctor’s account info). Then you have to scan and send the bill to Ottonova. Then you wait a day or two before they reimburse you. Then you wait for another day to see it in the bank account. I wish it all was just taken care of and I only saw automatic charges from my account and received monthly financial reports. This is probably the way things work in Germany and not Ottonova’s fault. But being this modern health insurance company, I hope someday they will push the envelope)
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Entdecke Deutschlands erste Krankenversicherung, die so digital ist wie du. Online abschließen, App runterladen und Premium-Leistungen genießen.
