ottonova.de

I should've seen this from the start: Terrible service

If I could give them 0 stars, I would. I'm not going to stand for this as I learned I'm not the only one this has happened to.I am a young (22yr) professional who just moved to germany and Ottonova came recommended by the agency that helped me with my relocation processes. At first I was impressed by their swift responses to mails and readiness to help. During my enrollment process, after answering all the questions asked.I was asked to go get a report from a dentist because I disclosed that I had taken out my wisdom tooth the previous year because it was stuck under my gum. This should've been the first sign for me to withdraw from their service but I chose to carry on because of the seemingly great service. Fast forward to the next week, a medical practitioner came to get my blood samples (which I know is standard procedure), what shook me was that I was asked to go get the same examinations done again at a nearby family doctor about two weeks after the first examination. I did all these examinations assuming they would be covered once my insurance process is complete. One week passed after handing them the report, two weeks...not a single mail from Ottonova. I logged on to their platform to see if I could know what the status of my process is, only for me to see that they couldn't insure me.What was the result of the examination?The report said I had high blood sugar levels, meaning I had to cut my soda & chocolate intake. I wasn't diabetic yet.Seeing the message on my dashboard, I was angry at myself, knowing fully well that I saw it coming.I would've been fine paying a higher tariff but wasting my time, and money like that was unacceptable.Now I've got medical bills the size of an entire month's rent to pay, for information that was already known.Terrible terrible terrible.

Date of experience: Aug 04, 2022