As Germany has a very evident but unspoken two-class health system, I chose to switch to private insurance as quickly as I could. It has been great and Ortonova has shown me that it’s the right choice, especially for a „digital-first“ person like me.I use the appointment concierge service every time I can and it’s a huge time saver. Funnily, they always tell my new doctors that I only speak English, even though I do speak German. 😅 It shows that the concierge deals mostly with expats (expat being the synonym of privileged migrants).For a moment I felt a bit unsure about ottonova because I was diagnosed with ADHD after switching to ottonova and they retroactively asked me to send them all the medical records from my previous public health insurance to find if there was a history I hadn't correctly disclosed. It took a lot of back and forth with my previous public health insurance (TK), and multiple doctors. It stressed me out because I didn't know how "normal" this was. In the end they reimbursed all the neurologist and medication expenses, which is great, but I would have wished to at least get a call to explain what's going on. I understand why it was necessary, I just didn't feel they were on my side trying to figure that out with me at that time. This is to tell anyone switching to private health insurance to make sure you disclose everything correctly and ideally have past medical records at hand so you don't have to go looking for them in case something like my case pops up.Just recently I also switched my kids to Ottonova, and am looking forward to seeing them getting much better treatment from doctors like I have since I switched. Setting them up was a breeze.
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