I am insured with Ottonova for less than a year now, in which time I got diagnosed with a chronic condition, nothing too serious. As I am not insured for a long time by them, now every time when I go to a doctor regarding that condition, or get a medicine, they require some extra documents, some of them I have already provided. On top of that, now they started questioning absolutely everything that I ever complain to my doctor about, to the point of that being so much extra work for me to do in order to get my medical bills reimbursed. They advertise very well, but the quality of the service is lacking, and they create a feeling of distrust. Also the customer support is incapable of answering simple questions, they just repeat the same sentences, they are nice and fast to reply, but so are chatbots. Processing time is also very long. Overall, for monthly amount that they charge it is definitely not worth it, they just create additional stress and very unsafe environment. But as long as you are super healthy, you’re good, just pay a huge amount monthly and stay away from doctors.
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