For a service that prides itself on availability to expats, they should consider the different health standards of other countries in their offerings. To be rejected for seeing a therapist in the past (for growth reasons, no major diagnosis) is laughable. Clearly only want the 1% with no major ailments, all about cost-cutting at the expense of the wellbeing of its citizens. I also did not enjoy spending 2 hours on calls to receive an automated rejection message. Only reason it's not 1/5 is because the service representative was friendly and informative.
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