Ottonova advertises as English friendly but when it comes to actual contracts and support only some of the content is available English. They specifically target expats but do not have provide the guidance to help expats understand what is and is not covered resulting is many issues of understanding post procedures. I've also had them reimburse me and later claim that they shouldn't have and ask for the money back, rather than accepting that they made the error and informing me that I would not be reimbursed for these claims in the future. Overall, I have limited trust in them.
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