I spent 2 months trying to get insured with Ottonova and we are still nowhere.After the initial medical checkup I received a call from a doctor saying that based on the express test they performed, I _might_ have a serious disease and advising that I visited a clinic to take a proper test and clarify the matter. Ottonova also got in touch and asked to provide them with "results of a control test in 8 weeks".So I went to a clinic, paid for proper medical examination, got the papers saying that I don't have anything of what the original express test was suggesting - to my relief.But trying to deliver those results to Ottonova and resume the process, I've been hitting brick wall over and over. At first, they were repeating the same formula of "control test after 8 weeks". After I explained my situation at length in the customer support chat, I was promised to be contacted "soon". After two weeks of waiting I tried to reach them again and was told that someone will call me "by the end of November". To put this into perspective, I submitted my initial application mid September - over 2 months ago.It doesn't seem that Ottonova has any interest in working with clients whose situation diverges from their "standard workflow" in the slightest. It's also made worse by the fact that you don't have a dedicated sales person who would be in charge of your case and who you could contact for related questions - instead you are limited to the generic helpline and talk to a different person every time you get in touch.Suppose I'm done with Ottonova. I'm having a call with an insurance broker tomorrow to try and find another provider.
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