Ottonova has got a great support system especially with the chat tool where one can get instant response to one's queries. The colleagues are really patient and polite while solving your doubts and they see to it that you get satisfactory answers. I took away one star because it would be good to get notified, if something is deviating from the contract terms. It is regarding the replacement of brush heads (in top-up dental insurance), the program for which was discontinued but there was no information/notification about it which was a bummer.
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