Ottonova is very new to this business (they acknowledge this themselves) and it really shows up in interactions.In my initial conversations with them, I was very surprised to see that their so called "medical specialist" was not aware of basic maladies, had trouble understanding English - despite being billed as an English speaking service for expats - and asked juvenile questions that anyone with very basic medical background should already know (like being an engineer and asking customers to explain gravity to you). 2 stars because of the friendly initial conversation, everything to follow was pretty abysmal.I would not trust my health in the hands of such amateurs. I did not follow up with them after that call (neither did they), and I chose to go with a more established private insurance provider. Would recommend you do the same.
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