I was only with Ottonova for 4 months, as it became apparent due to my ownership of a company that I would need to go with a different German healthcare provider. I have never had to use their insurance for a medical appointment and cannot comment on this experience, however I can say the following: I found their customer service, onboarding process and app to all be exceptional. The dual language customer service experience has been exceptional, and managing all documentation through their app has been incredibly intuitive and user-friendly. Even when I had to cancel and change providers, they were incredibly helpful and friendly.If my experience of their customer service represents what it is like to have them as an insurer for a longer period, I could only recommend them for Expats. Very great service!
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Entdecke Deutschlands erste Krankenversicherung, die so digital ist wie du. Online abschließen, App runterladen und Premium-Leistungen genießen.
