Hello,in my previous private health insurance I had no real clue of what I was actually paying for and wasn't really using much of what was offered. The reason for that was the poor communication and intransparency of the insurance.Now that I am with ottonova, this has changed. I am fully aware of all services ottonova is offering and what I am paying for. Communication with the service team is clear, also available and easily understandable. Also the additional features/services of the digital doctors appointment or doctors appointment booking (the concierge) are fantastic.Hence, since I am with ottonova I am actually feeling that the money I am spending on my private health insurance is worth it and I am well covered with ottonova.Best regardsAlex
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