When I joined Ottonova, I really thought they would support me if I needed help. But when I sent a claim for new treatment, with a new plan and a clear start date, they said no — because they think it’s part of some old treatment. Seriously? That’s like saying if you ate soup once, now every meal is soup.I also had to wait almost three months just to get this answer. Three months with no update, and in the end, they just sent a rejection with confusing reasons that ignore the simple truth: the treatment started after I got the insurance.Ottonova is quick to take your money, but when it’s time to help you — they will find every excuse not to. If you want an insurance company that’s fair and actually does what it promises, this isn’t the one.
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