Update on 17/10/2025I have contacted the seller late at night and asked to cancel or to adjust and put all the orders in one order and refund for the postage charges or send me the 2mls Rose oil oud which is cheaper as a refund extra as I have paid three times when I was entitled to a free shipping as I have spent £125 all together!They were closed at that time and said that they will address it first thing in the morning and instead of cancelling it and refunding or adjusting my order as requested they took a liberty and just shipped it regardless! I have been reasonable with them and contacted them on time and within my consumer rights but Erik in customer services instead of being helpful and accommodating started questioning my orders asking why I didn't place them all at once when it's my right to cancel and get a full refund according to my consumer rights! I am absolutely disgusted with the customer services and I would advise people not to purchase now from this company because the customer services are clearly very poor and unacceptable and I will be contacting my bank and challenging it with the Trading Standards and will never shop there again! Disgusting! Won't recommend! Update dated 16/10/2025:Erik has posted a replacement order and I have received it now and very happy with the quality of the item , the natural smell is divine, strong but very natural and beautiful so I will be giving 5 stars and I am very happy now with the service and the items and I have ordered more ! Thank you so much! I would definitely recommend but Royal Mail needs to provide proper tracking as then the company suffers for it when the items go missing. Initial experience when the items went missing:Absolutely terrible ! Scammers, never delivered my items and were claiming they have! Erik was useless and very dismissive, clearly shouldn't be working in the customer service!I would avoid them at all costs and will be reporting the to Trading Standards! Disgusting I would give zero stars if I could!
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Specialists in Oud Perfume Oils which are infused with our signature Oud scent to deliver a true unique aroma.
