I would like to express my dissatisfaction with the service provided by Oud Attar UK. After being enticed by their social media promotions, I decided to order their discovery set, as I have a strong appreciation for oud fragrances. However, I recommend exercising caution and conducting thorough research before making any purchases from this brand. Prior to placing my order, I inquired about delivery and was assured of international shipping, full tracking capabilities, and a promise of a replacement if my order was not received.Upon placing my order, I received a tracking number the following day, having paid a total of $103 AUD for six 2 ml bottles, including shipping costs. After inquiring about the status of my package due to delays, I was informed by a representative named Eric that if the package did not arrive within ten working days, a replacement would be sent.After fourteen working days without delivery, I reached out again. Eric informed me that the tracking indicated the package had left their warehouse and that additional customs charges needed to be paid. Unfortunately, these customs charges were not disclosed on their website at any point during the ordering process. Despite being assured that a replacement package would be sent, I have yet to receive either my original order or the promised replacement.Regrettably, my experience with Oud Attar UK has been disappointing, marked by poor customer service and unfulfilled promises. I will not be placing any further orders with this company.
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Specialists in Oud Perfume Oils which are infused with our signature Oud scent to deliver a true unique aroma.
