Our train was delayed about 1 hour 20 minutes, which caused us to miss our connecting Eurostar train. We bought seats on the subsequent train and have been trying to claim back this money from our travel insurance. OUIGO, for some reason, refuses to provide a simple letter saying that our train was delayed. Why????? It's a really simple request and honestly I can't understand why a company would refuse to do such a simple thing for a customer. I've tried contacting them again but now they've just gone to ghosting me. I'm really just apalled - this company really makes no attempt to boost customer satisfaction. Stay away as when (not if) you have any issues with them, it's not going to be a pleasant experience.
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