One of the worst travel experiences I’ve had in Spain. I took two OUIGO trains on the same day and was charged extra twice for a single suitcase — even though the ticket I bought through Omio never mentioned any luggage limitations.OUIGO claims you can add luggage in advance on their website or app, but that option simply does not exist. I spent a long time trying to find it, both before and after the first charge, and it’s nowhere. Yet their agents still force you to pay full price at the station, with zero understanding and zero flexibility.I had only one suitcase, no backpack, no carry-on, and on the return it was even empty — still, they charged me again. This is misleading, unfair, and feels intentionally designed to make passengers pay more.I’m new in Spain and trusted OUIGO in good faith. Instead, I ended up paying extra twice due to false information and nonexistent options. Absolutely unacceptable. I’ve kept screenshots of everything, and if needed I’m ready to take this further. Avoid OUIGO if you don’t want surprise fees and unhelpful service.
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