Order didn’t arrive. I was refunded for the product but not the shipping. I don’t understand why I paid for shipping for an item that I never received. Dreadful company. Avoid!Having seen Ouisyes disingenuous response to my review, I feel obliged to share what their customer services wrote to me via email:Customer Service Centre (Customer Service)May 20, 2025, 14:54 GMT+8Hello D Pacitti:Thanks for your email.We are so sorry for this situation. We will process the refund to you.We are willing to process the refund to you,but we will deduct the return shipping fee of GBP 2.99 from your order amount,then we will refund GBP 15.98 to you,do you agree?Please feel free to contact us if you have any question.Best regardsTracyCustomer Support Team
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