Beyond furious with this company. I arrived 20 minutes before departure time waiting for an Ourbus....5 minutes before departure I began asking unsigned vehicles if they were Ourbus...no one said they were. Departure time i contact Customer service, they say the driver was running late....as I'm talking to them. They say the driver left. I ask about signage later to find out they were using a completely different company's bus...I saw the bus but it had a completely different company on it. How is a customer supposed to know this? Any sign at all would have helped. Are we supposed to ask every driver if they are ours? Thank God I was able to book a Peter Pan. They did offer a later bus but I had a time sensitive engagement. To add insult to injury, Customer service said they couldn't offer a refund per their MISSED BUS POLICY. Never again. How was one to know a large black charter bus that said Triple K was an Ourbus?????? Please make that make sense. First and Last time.
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OurBus is a regional transportation company created to make the feeling of traveling just as good as the feeling of arriving. Since 2016, we have developed a network of intercity, commuter and charter bus services that connect almost 100 bus stop locations across the US. We identify areas that need better transportation and work with only the highest-quality, vetted bus owners to provide service.
We bring together people between cities, suburbs, universities or tourist destinations to create a world where there are no boundaries to where people can live, work or meet.
Visit www.OurBus.com or download the OurBus app to see our growing network of bus routes and buy one-way or round trip tickets at surprisingly affordable prices.See more
