I had an appointment for the blood test at a pharmacy with limited availability. Upon arrival, I spoke to a staff member who seemed unaware of my appointment despite showing my email reminder. They suggested I return after the pharmacist's lunch. After waiting for 30 minutes beyond my scheduled time, I was informed that the person responsible for the program was on lunch for another hour. They were honest about their schedule but it was frustrating. If this is how the future of the NHS looks, it's concerning. Better signage or informing the staff about the program would be beneficial.
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